Terms & Conditions
Terms of sale, payment, refunds, delivery acceptance, and electronic signatures
Last updated: July 16, 2026
These Terms & Conditions govern every quotation, estimate, proposal, purchase order, invoice, contract, sale, fabrication order, delivery, and service provided by Złomrex Group.
Effective date: July 16, 2026
These Terms & Conditions ("Agreement") govern every quotation, estimate, proposal, purchase order, invoice, contract, sale, fabrication order, delivery, and service provided by Złomrex Group("Company," "Seller," "we," "our," or "us"). By accepting a quotation, issuing a purchase order, signing a contract, approving an estimate, or submitting payment, the customer ("Customer," "Buyer," "you," or "your") agrees to be legally bound by this Agreement.
1. General Terms
1.1 Entire Agreement
This Agreement supersedes all prior verbal or written communications relating to the sale of products or services unless expressly modified in writing and signed by both parties. No verbal statements or representations shall modify this Agreement.
1.2 Product Specifications
All steel products, fabricated materials, structural components, assemblies, and manufactured goods are produced according to the specifications approved by the Customer. The Customer is solely responsible for verifying:
- Dimensions, material grades, and quantities
- Engineering drawings and technical specifications
- Finishes, hole locations, and welding requirements
- Load requirements and fabrication details
Once production begins, modifications may result in additional charges and production delays.
1.3 Quotations
Unless otherwise stated:
- Quotes remain valid for thirty (30) calendar days.
- Prices are subject to changes in steel market pricing.
- Freight, taxes, permits, tariffs, customs duties, storage, and special handling charges are additional unless specifically included.
1.4 Raw Material Price Adjustments
Because steel pricing is subject to significant market fluctuations, Złomrex Group reserves the right to adjust pricing before production begins if supplier costs materially increase after the quotation date. Any adjustment will be communicated to the Customer for approval where required by the parties' agreement.
1.5 Customer-Supplied Information
The Company shall not be responsible for errors caused by:
- Incorrect drawings or dimensions
- Engineering or design defects
- Architectural changes
- Customer measurement errors
The Customer assumes full responsibility for all approved drawings and specifications.
2. Payment Terms
Payment terms shall be those stated in the quotation, invoice, or contract. Unless otherwise agreed:
- Deposit due before production begins.
- Progress payments due according to contract milestones.
- Final payment due before shipment or upon delivery, as applicable.
Late payments may result in:
- Suspension of manufacturing or deliveries
- Interest at the highest rate permitted by applicable law
- Collection costs and reasonable attorney's fees where permitted by law
The Company retains all available legal rights regarding unpaid goods and invoices.
3. Title and Risk of Loss
Title to goods transfers as provided in the applicable contract or, if not specified, upon receipt of full payment to the extent permitted by applicable law.
Risk of loss transfers upon delivery to the Customer, the Customer's designated representative, or the carrier, as agreed in the sales terms. Customers are responsible for inspecting deliveries immediately upon receipt.
4. Order Modifications
Once fabrication or manufacturing has begun:
- Orders cannot be modified without written approval.
- Additional fabrication costs will be billed.
- Production schedules may be revised.
- Material waste resulting from design changes shall be billed to the Customer.
5. Refund & Cancellation Policy
5.1 Custom Manufactured Products
Because nearly all products manufactured by Złomrex Group are custom fabricated according to Customer specifications, custom-manufactured products are non-returnable and non-refundable except where required by applicable law or where the Company determines that the product does not conform to the agreed specifications.
5.2 Deposit Policy
Deposits secure production scheduling, material purchases, engineering, shop labor, equipment allocation, and administrative costs. Deposits become non-refundable once:
- Raw materials are ordered
- Engineering or shop drawings begin
- Fabrication or production is scheduled
5.3 Order Cancellation
If the Customer cancels an order, the Customer shall pay all documented costs incurred before cancellation, including but not limited to:
- Steel purchased and engineering services
- Shop drawings, labor, and fabrication
- Equipment usage, storage, and freight arrangements
- Administrative costs and supplier restocking fees
- Disposal costs for unusable custom materials
5.4 Non-Custom Inventory
Standard inventory items may be eligible for return only if:
- Unused and undamaged
- Returned within the approved return period
- Authorized in writing by the Company
Approved returns may be subject to a reasonable restocking fee and shipping charges unless otherwise required by law.
7. Electronic Signatures
The Customer agrees that electronic signatures, digital signatures, electronic initials, online approvals, email approvals, text message confirmations, electronic purchase orders, and electronic acceptance of estimates or invoices shall have the same legal effect as handwritten signatures to the fullest extent permitted by applicable law. Electronic records maintained by Złomrex Group shall constitute evidence of Customer authorization and acceptance.
8. Delivery & Project Completion
Proof of delivery or completion may include one or more of the following:
- Signed delivery receipt, bill of lading, or carrier delivery confirmation
- Warehouse pickup acknowledgment or GPS delivery records where available
- Customer signature or electronic signature
- Delivery photographs, timestamped photographs, or video documentation
- Packing lists, inspection reports, material test reports, or mill certificates
- Customer email acceptance, text confirmation, or signed completion certificate
Any of these records may serve as evidence that the Company fulfilled its contractual obligations.
9. Inspection of Goods
The Customer shall inspect all products immediately upon receipt. Any claim for shortages, shipping damage, or visible defects must be reported in writing within five (5) business days after delivery. Failure to provide timely written notice may constitute acceptance of the shipment, except where prohibited by law.
10. Product Acceptance
Products shall be deemed accepted when the earliest of the following occurs:
- Customer signs the delivery receipt or completion certificate.
- Customer uses, installs, or resells the product.
- Customer fails to reject the product within the agreed inspection period after delivery.
11. Warranty
Unless otherwise stated in writing, the Company warrants only that products will substantially conform to the agreed specifications at the time of delivery. The warranty does not cover damage resulting from:
- Improper installation, misuse, abuse, or improper storage
- Corrosion caused by environmental conditions
- Unauthorized modifications or welding performed by others
- Engineering errors not caused by the Company
- Normal wear and tear
12. Limitation of Liability
To the fullest extent permitted by law, Złomrex Group shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of business opportunities, production delays, or business interruption.
The Company's total liability for any claim shall not exceed the amount paid by the Customer for the specific goods or services giving rise to the claim, except where prohibited by law.
13. Governing Law
This Agreement shall be governed by the laws of the state specified in the applicable contract, without regard to conflict-of-law principles.
14. Severability
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.
Customer Acknowledgment
By signing electronically or physically, approving a quotation, issuing a purchase order, authorizing production, accepting delivery, or submitting payment, the Customer acknowledges that they have read, understood, and agree to be legally bound by this Agreement.
Contact
For questions about these terms, contact us at info@zlomrexgroup.com or +1 954 274 3295. Billing inquiries: billing@zlomrexgroup.com.