Złomrex Group

Chargeback Policy

Last updated: July 16, 2026

At Złomrex Group, we are committed to providing exceptional products and services while maintaining fair and transparent business practices. This policy outlines procedures and responsibilities regarding disputed credit card and electronic payments.

Effective date: July 16, 2026

1. Customer Satisfaction

If you are dissatisfied with a purchase, please contact our customer service team before initiating a chargeback. We are committed to resolving issues quickly through refunds, replacements, credits, or other appropriate solutions whenever applicable.

2. Chargeback Disputes

A chargeback should only be initiated if:

  • The transaction was unauthorized.
  • The purchased product or service was not delivered as agreed.
  • The transaction resulted from fraud or identity theft.

Chargebacks should not be used as an alternative to requesting a refund or resolving a customer service issue.

3. Refund Requests

Customers must first submit a refund request directly to Złomrex Group. Refund requests will be reviewed based on our refund policy and the terms of the applicable purchase agreement.

4. Investigation Process

If a chargeback is filed, Złomrex Groupreserves the right to provide the following evidence to the customer's financial institution:

  • Signed contracts or agreements and purchase orders
  • Invoices and proof of delivery
  • Email and text message correspondence
  • Photographs, inspection reports, or GPS or service records when applicable
  • Payment authorizations and customer acceptance documents

5. Fraudulent Chargebacks

Submitting a false or fraudulent chargeback is considered a violation of this policy. If a chargeback is determined to be invalid, Złomrex Group reserves the right to:

  • Contest the chargeback with the card issuer.
  • Recover all amounts owed.
  • Charge reasonable collection costs and legal fees where permitted by law.
  • Suspend or terminate future business with the customer.

6. Returned Chargebacks

If the issuing bank rules in favor of Złomrex Group, the customer remains responsible for any outstanding balance and any applicable fees permitted by law.

7. Merchant Rights

Złomrex Group reserves all rights available under applicable payment network rules and federal and state laws to dispute chargebacks that are inaccurate, fraudulent, or otherwise unsupported.

8. Record Retention

All transaction records, invoices, contracts, communications, and payment authorizations are retained to support legitimate business transactions and may be submitted as evidence during the chargeback process.

9. Contact Information

Customers seeking assistance should contact our billing department before filing a dispute. We are committed to resolving payment concerns promptly and professionally.